Retail
TopCoach, the all-in-one sales support solution for optimizing the skills of your sales force
OFFER A UNIQUE
CUSTOMER EXPERIENCE
TopCoach standardizes the in-store customer experience across your network
This ensures that the customer experience is the same, regardless of where the product is sold, and immediately upon product launch.
• Harmonised merchandising throughout your network
• Control of products and current promotional offers
• Improved relational ease on the part of field teams
Increase the expertise of in-store sales staff
In-store sales advisors increase their skills by developing their product knowledge and providing high value-added advice to customers. Quick, concise and fun training modules for immediate operational application on the field.
Optimise your sell-out
Thanks to TopCoach, our partner retailers have seen a 14% increase of sales in value per average basket. Better product knowledge has resulted in stronger expertise which translates directly into higher sell out. Better trained teams mean better selling teams.
Execute visual merchandising to perfection
Developing the customer experience and optimising sell-outs also involves communicating operational information to your sales teams in order to homogenise all your points of sale. With TopCoach, you can distribute the right visual merchandising guidelines throughout your network.
Discover the power of our phygital solutions
Let’s explore how our solutions are mixing digital and physical to develop the customer experience in B2C. With TopCoach, you can offer new interactions with your customers thanks to QR codes.
• You generate QR codes with your image to make the information at the point of sale (ILV) more fluid for the customer.
• You share refund offers face-to-face with customers to initiate the act of purchase directly on the shelf.
